Refund policy
At Deora Atelier, every arrangement is handcrafted using fresh, premium blooms and thoughtfully designed for each order. Due to the perishable nature of flowers, all sales are generally final.
Fresh Floral Arrangements
Because fresh flowers are perishable, we do not accept returns or exchanges on floral arrangements.
If there is an issue with your order, please contact us within 24 hours of delivery or pickup by emailing flowers@deoraatelier.com. Please include your order number and clear photographs of the arrangement so we can review the concern.
If we determine that the arrangement did not meet our quality standards, we may, at our discretion:
- Provide a replacement arrangement.
- Issue a partial or full refund.
- Offer store credit toward a future purchase.
Natural Variations
Flowers are natural products, and slight variations in color, bloom size, shape, and seasonal availability are to be expected.
When substitutions are necessary, Deora Atelier will use flowers of equal or greater value while maintaining the overall style, color palette, and design of the arrangement.
These natural variations are not considered defects and are not eligible for refunds.
Delivery Issues
Customers are responsible for providing accurate delivery information.
Deora Atelier is not responsible for delays or failed deliveries resulting from:
- Incorrect addresses
- Incorrect recipient information